IT Support & Outsourcing

We specialise in providing expert network support and outsourcing services to small- and medium-sized companies, and enjoy longstanding relationships with many customers who rely on us to keep their business’s IT infrastructure functioning optimally.

With over 60 years of combined knowledge, our Microsoft-certified engineers deliver support services nationwide on a daily basis, and work with businesses from a broad cross-section of industries, from retail and logistics to pharmaceuticals and legal services. We endeavour to resolve the vast majority of support issues at the time of the call, with no phone queues or ticket support numbers, just skilled engineers at the other end of the line, standing by to help wherever possible. You can also count on us to use only the best technological tools from the global leaders in the IT industry. No matter the level of support you need, we have a package to suit your requirements.

Assisted support
Assisted support is ideal for businesses that already have in-house IT support staff, but still need a second line of backup support. We afford you the flexibility of tailoring our assisted support to your requirements, whether you’d like backup support for the entire network or just for your servers, for example. We also cover your in-house support when away on leave, so your employees can enjoy a healthy work-life balance while you still have peace of mind. Importantly, our team will serve as a source of expertise that will complement your onsite staff’s knowledge, so you can better cater to your business’s changing IT requirements.

Full support
With our full support service, we cover your business’s entire network, or can work according to your specifications. For instance, you may only want support for your main server and a few PCs. Whatever your preference, this service can be adapted accordingly while satisfying all your requirements.

Outsourced support
Our outsourced support package combines the comprehensive cover of our full support service with additional monitoring and planning services, effectively making LSA Systems your business’s IT department. This is the ideal solution for growing businesses, since we can easily accommodate your changing IT needs as you expand, saving you the expense and hassle of recruiting and managing onsite IT support staff. Most importantly, our outsourced package gives you the full benefit of our expertise, and access to the latest technology.

Pre-Paid Support Packs
With our budget-friendly Support Packs, your business can benefit from telephone, remote and on-site support from any location in the UK. Support Packs are available in 8 & 16 hour units, and once purchased, all it takes is one quick phone call to our support desk, and one of our engineers will be on the line, ready to resolve any IT issue that you may have. There are no automated operators, waiting times or phone queues—just the expert help you need, as soon as you need it.

For more information on any of the services above or to book your free, no-obligation consultation, please contact us today. To learn more about our full range of IT solutions, from hosted desktop and Microsoft Exchange email to custom software development, visit our Products and Services page.