At LSA we understand the frustration that comes with an IT failure of any sort. We also understand that this frustration is intensified by not being able to receive the help you need at the time you need it. That is why, at LSA, we do not operate a support desk ticketing system. We aim to resolve the vast majority of support issues at the time of the call, with no phone queues or ticket support numbers, just skilled engineers at the other end of the line, standing by to help wherever possible.